Summary
As a Customer Success Trainee, you will support our Customer Success team in ensuring our clients achieve their desired outcomes while using our products. You will monitor chat support, answer any queries raised by the customer and connect with the concerned team, follow the bugs reporting process and assign them to Engineers.
Responsibilities and Duties
Product/ Business
Product Knowledge and Client handling
Liaise with Videographer and Voiceover artist for Updating the courses.
Make sure that feature articles are published as soon as they are released.
Make sure that the courses are updated regularly as soon as new changes come.
Chat Support and Bug reporting
Monitor chat support and videos to make sure the team has provided the right solution to the customer's problem.
Answer any raised queries by the customer and connect with the concerned team, if needed.
Follow the bugs reporting process and assign them to Engineers.
Support the customers with data Updates.
Qualifications
Ability to work in a team, collaborate effectively, and manage multiple tasks simultaneously.
Strong attention to detail, a proactive attitude towards learning, and taking on new challenges.
Problem-Solving Aptitude: A proactive approach to identifying and resolving technical issues.
Communication & Collaboration: Excellent communication skills to work effectively with both technical and non-technical stakeholders.
Experience with Accounting Tools or software packages
Bonus Skills
Ownership Mindset: A proactive approach to identifying and addressing issues, and a commitment to continuous improvement.
High level of integrity and honesty.
Strong interpersonal skills and ability to build positive relationships with colleagues and stakeholders.
Benefits
5 Days
Work Week
Festival
Bonus
Open
Work Culture
Access to
Online Learning
Competitive
Salary
Develop
Global Skills
Team Building
Activities
