Summary
As a Customer Success Trainee, you will support our Customer Success team in ensuring our clients achieve their desired outcomes while using our products. You will monitor chat support, answer any queries raised by the customer and connect with the concerned team, follow the bugs reporting process and assign them to Engineers.
Responsibilities and Duties
Product/ Business
Product Knowledge and Client handling
Lead and guide the team in handling inquiries most effectively.
Make sure that feature articles are published as soon as they are released.
Understand the existing features as well as the FAQs through support articles.
Chat Support and Bug reporting
Monitor chat support and videos to make sure the team has provided the right solution to the customer's problem.
Answer any raised queries by the customer and connect with the concerned team, if needed.
Follow the bugs reporting process and assign them to Engineers.
Set up the customer system through the setup process and ensure customers are fully onboarded.
Qualifications
Ability to work in a team, collaborate effectively, and manage multiple tasks simultaneously.
Strong attention to detail, a proactive attitude towards learning, and taking on new challenges.
Problem-Solving Aptitude: A proactive approach to identifying and resolving technical issues.
Communication & Collaboration: Excellent communication skills to work effectively with both technical and non-technical stakeholders.
Ownership Mindset: A proactive approach to identifying and addressing issues, and a commitment to continuous improvement.
Bonus Skills
High level of integrity and honesty.
Strong interpersonal skills and ability to build positive relationships with colleagues and stakeholders.
Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
Benefits
5 Days
Work Week
Festival
Bonus
Open
Work Culture
Access to
Online Learning
Competitive
Salary
Develop
Global Skills
Team Building
Activities
